Your network is growing. Your operations team isn't.
Amp Assist runs your first-line operations from detection to resolution. We monitor your network, fix issues, and keep drivers happy, so you can scale without scaling headcount.
& many moreThe reality
Running a charging network today means constant firefighting.
The signal is fragmented.
Faults in your CPMS. Complaints in your call center. Connectivity issues in telemetry logs. Your team stitches context across systems just to understand one issue.
Resolution ping-pongs between teams.
Issues bounce from your team to the OEM, to the CPMS vendor, to field service. Drivers wait. SLAs slip. Every handover loses context.
Every new site makes it worse.
Headcount grows linearly with your network. Margins compress. The more you grow, the harder operations get.
There's a better way
We're not a platform. We're your 24/7 operations team.
Two AI-powered teammates run your first-line operations — monitoring your network, resolving issues, and keeping drivers happy. All in the background, across every channel.
Less work
We handle your cases 24/7. Solving issues so you don't have to.
More uptime
Your customers keep charging. And even when they can't, we keep them happy.
No new systems to learn
We plug into your CPMS, CRM, and ticketing. You keep your stack.
How it works
Meet your two new operations teammates.
PulseYour always-on watchdog
Pulse monitors your entire network.
CPMS events, OEM telemetry, SIM connectivity, and driver interactions. She spots trouble before drivers notice.
- Monitors 24/7 and takes action when something is off
- Correlates cross-signal anomalies to identify root cause
- Triggers self-healing actions (remote resets, config changes)
- Escalates with pre-diagnosed context when needed
- Reports back what she did, even if you never open a dashboard
NexusYour AI-first customer center
Nexus handles every driver interaction.
Voice, chat, email. Resolved with real-time charger context, not scripted responses.
- Understands every request from drivers and operators
- Uses live charger context to actually resolve issues
- Guides drivers through troubleshooting with empathy
- Executes remote actions or routes hard cases correctly
- Every case gets an action log and structured summary
Pulse catches the issue. Nexus talks to the driver. Your team gets a clean report. No firefighting required.
Performance
The numbers behind autonomous operations.
These aren't targets. They're our current performance across live charging networks.
99.9%
Hotline availability
Always reachable. No queues, no voicemail dead-ends.
5s
Response time
99% of calls answered in the first 5 seconds. No wait times.
15min
Email response
99% of tickets acknowledged and triaged within 15 minutes.
10s
Chat response
Instant engagement with unlimited parallel conversations.
90%
Case resolution rate
Only 5-10% of cases need human escalation.
>4.2
CSAT score (out of 5)
80% of ratings are 4 out of 5 or higher.
Built by operators, for operators.
45+ combined years in e-mobility. We built Amp Assist because we lived the problem.
Patrick Roelke
CEO
Visionary Leader in Tech & E-Mobility
André Duarte
CTO
Innovator in E-Mobility & Tech Solutions
Manuel Fernandes
CGO
Growth Strategist & Sales Expert
Switch EV
EfacecTritium
Integrations
We plug into the systems you already run.
CPMS
CRM / Ticketing
Communication
& many more integrations — we connect to the tools you already use.
4 hours of your team's time to go live. We handle the technical work.
Business case
Better ops for a better business case.
What you're dealing with now
- High frequency of errors that grows with network size
- Team capacity is tight and hiring is expensive
- Scattered knowledge across different service teams
- Service costs increase while charger revenue gets compressed
What changes with Amp Assist
- 24/7 active monitoring catches issues before drivers notice
- Automatic troubleshooting, near-zero backlog
- Less field service spending, more issues resolved remotely
- More running chargers, more revenue per charge point
- Happy customers in every case, even when the charger fails
FAQ
Questions we hear from operators like you.
No. Amp Assist doesn't show you problems. It solves them. Pulse identifies issues and triggers resolution automatically. Nexus handles driver communication. You get a report of what was done, not a list of what needs doing.
We integrate directly with your CPMS (we're live with AMPECO, Ocean, EVesto, and Greenflux today). We read live station data, session events, and error signals through your existing APIs. No data migration required.
Pulse escalates with full pre-diagnosed context to your team, OEM, or field service via your existing ticketing system (Jira, Zendesk, Salesforce). Charger status, recent events, and recommended next steps are all included. No context is lost in the handover.
4 hours of your team's time. We handle the integration setup, helpdesk configuration, and training. From kick-off to go-live is typically a few weeks, depending on your technical setup.
No. We plug into your existing systems: your CPMS, your CRM, your communication channels. Amp Assist is designed to work alongside what you already have, not replace it.
Nexus is multilingual and handles driver interactions across the languages your network requires. Specific language availability is part of the scoping conversation.
Amp Assist is built for European operators. We handle data with GDPR-compliant processes, encryption in transit and at rest, and full audit logs accessible to your team 24/7.
Pricing is scoped to your network. It depends on the number of charge points, channels, and service level you need. We'll walk you through a clear proposal in the demo, tailored to your setup. No surprises.
Get started
Your network isn't getting simpler. Your operations can.
We'll walk you through how Amp Assist runs first-line operations for charging networks like yours. Tailored to your setup.
No commitment. Just a conversation about your operations.